This site is owned by Hockley Airsoft Arena Ltd and registered in England, Registration No. 11885411, with registered address at 7 Eldon Way, Hockley, Essex, SS5 4AD, and email address; enquiries@hockley-airsoft-arena.com. Detailed below is the delivery and refund policy of Hockley Airsoft Arena Ltd.

All Skirmish bookings  and tangible goods are sold subject to availability and to the terms and conditions, which can be found here. These terms and conditions should be read prior to purchase as purchasing a skirmish or goods constitutes acceptance of these terms and conditions. All Skirmish booking and tangible goods are subject to this Delivery and Refund Policy.

BOOKING CANCELLATIONS, EXCHANGES & REFUNDS

Skirmish bookings are not eligible for a refunded after purchase unless the Skirmish is cancelled, abandoned, rescheduled or where there is a material change to the Skirmish. A material change is a change which, in Hockley Airsoft Arena Ltd’s reasonable opinion, would make the Skirmish materially different to the Skirmish that the purchasers of the booking could reasonably expect.

Refunds shall only be made to the person who purchased the Skirmish and, where possible, by the same method used to purchase the Skirmish. When it is not possible to refund via the same payment method Hockley Airsoft Arena Ltd reserves the right to request additional identification or documentation to ensure the money is returned to the correct person.

In the case of a cancelled Skirmish, Customers will be refunded the face value of the Skirmish and any associated equipment hire.

In the case of a postponed/rescheduled Skirmish, Customers will be offered alternative bookings of the same value for the new date/time, subject to availability. Where it is not possible to offer a booking of the same value then alternative Tickets may be offered. Should the Customer not wish to accept this booking then a refund can be obtained for the face value of the booking and any associated hire fees.

If a Skirmish is abandoned after commencing Customers will be offered, subject to availability, equivalent value bookings for an alternative Skirmish or they will be refunded the face value of the booking and any associated hire fees they have paid.

Hockley Airsoft Arena Ltd reserves the right to cancel bookings which they reasonably suspect to have been booked fraudulently.

Customers who can no longer attend an event, may pass their booking to another person and inform Hockley Airsoft Arena Ltd of their action.

At Hockley Airsoft Arena Ltd’s discretion, a waiting list may be kept for sold out Skirmishes to assist Customers who can no longer attend. Hockley Airsoft Arena Ltd withholds the right to charge an administration fee for facilitating the transfer of bookings from one Customer to another. Should the place be filled the Hockley Airsoft Arena Ltd will refund the original customers payment.

DELIVERY TERMS – SKIRMISH EVENTS

Skirmish events and any related gun hire, purchased online are redeemable in person only and therefore not subject to delivery.

DELIVERY TERMS – TANGIBLE GOODS

If at any point tangible goods are sold by Hockley Airsoft Arena Ltd on this website then the following delivery terms will apply:

DELIVERY TERMS

Goods are delivered to the address specified by The Customer on the purchase order and only to geographic zones that Hockley Airsoft Arena Ltd service, (Currently the UK only).

In stock Goods will normally be dispatched on the same day, if ordered before 14:00 (2pm), after which they will be dispatched the next day.

Goods out of stock are normally dispatched within the approximated time scale of 3-10 working days after receipt of the order from The Customer, dependent on availability from suppliers.

Working days do not include Saturday, Sunday, and Bank Holidays.

Please allow 7 working days for cheques to clear before dispatch.

Incorrect personal details may lead to problems or delays in delivery. It is The Customers responsibility to ensure they have included the full address details, including accurate postcode of the delivery address and daytime contact telephone number and e-mail address to enable notification in the event that any delivery problems are encountered.

Hockley Airsoft Arena Ltd shall use reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and Hockley Airsoft Arena Ltd shall not be liable for any losses, costs, damages or expenses incurred by The Customer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made to The Customer’s address and recipient of the order and The Customer shall make all the arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. A delivery is interpreted by Hockley Airsoft Arena Ltd as ‘a delivery attempted by us or our selected couriers at the delivery address specified by The Customer.

As with any shipment, a delay or loss of Goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Hockley Airsoft Arena Ltd, who will deliver a new, identical package to The Customer free of charge.

Hockley Airsoft Arena Ltd shall not be held responsible for delayed delivery times due to the carrier, including for the loss of Goods, bad weather or strikes.

Goods cannot be delivered without signature from the recipient.

Any Goods returned undelivered will incur and extra delivery charge for re-dispatch.

Title and risk of Goods shall pass to The Customer upon delivery of the Goods.

All Goods leave Hockley Airsoft Arena Ltd’s premises in perfect condition. The Customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to The Customer at no additional charge.

No exchanges can be made at a later time for Goods claiming to be damaged during carriage without notification at the time of reception.

LOSS OR DAMAGE IN TRANSIT

Hockley Airsoft Arena Ltd will not be responsible for damage or loss of Goods or part thereof in transit or for any discrepancy between the Goods delivered and the Goods ordered unless The Customer gives written or email notice of a claim to Hockley Airsoft Arena Ltd and the carrier within three (3) business days of delivery.

In the event of damage of Goods or part thereof in transit or for any discrepancy between the Goods delivered and the Goods ordered, The Customer must hold the Goods and make them available for inspection or collection by Hockley Airsoft Arena Ltd or its representatives on request.

DELIVERY ERRORS

The Customer must inform Hockley Airsoft Arena Ltd immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of Goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made in writing and sent to Hockley Airsoft Arena Ltd, 7 Eldon Way, Hockley, Essex, SS5 4AD .

Any claim that does not respect the rules defined above cannot be taken into account and releases Hockley Airsoft Arena Ltd of any responsibility to The Customer.

In the case of delivery error or exchange, all Goods to be exchanged or refunded must be returned to Hockley Airsoft Arena Ltd in whole, in its original packaging and in perfect condition to Hockley Airsoft Arena Ltd’s address.

For claims to be accepted, The Customer must first make a declaration to Hockley Airsoft Arena Ltd concerning any returns and receive Hockley Airsoft Arena Ltd’s consent. If accepted, The Customer will ship the package to Hockley Airsoft Arena Ltd’s address.

Shipping fees shall be at The Customer’s expense, except in the case where the Goods do not correspond to the original declaration made by The Customer concerning the return.

Goods returned undelivered will incur and extra delivery charge for re-dispatch.

Title and risk of Goods shall pass to the Customer upon delivery of the Goods.

ORDER TRACKING

EVENTS

Orders taken online for Events will receive an automated email confirmation as long as The Customer provides this information at the time of booking. It is The Customer’s responsibility to attend the event as per booking.

Orders taken by phone or in person for Events will have an email conformation sent within an hour of receipt as long as The Customer provides this information at the time of booking. It is The Customer’s responsibility to attend the event as per booking.

TANGIBLE GOODS

Orders taken online for tangible goods will receive an automated email confirmation as long as The Customer provides this information at the time of placing the order.

Orders marked for collection in store are the responsibility of The Customer who ordered the item/s to collect. Identification and an order receipt should be brought in as proof of purchase.

Orders dispatched by Hockley Airsoft Arena Ltd to the customer are dispatched by Royal Mail or Courier and tracking details will be sent to The Customer by email once they are received by Hockley AIrsoft Arena Ltd.

DELAYS

Orders received before 2pm Tuesday-Friday, if in stock, will be dispatched the same day. If circumstances arise that an item ordered is out of stock The Customer will be informed and provided with the option to cancel, or request dispatched as soon as said item is back in stock. The Customer will be kept informed of the progress of their order at all times. 

RIGHT TO CANCEL

In accordance with UK Laws, The Customer has the right to cancel an order for tangible goods starting from the moment they place their order and ending fourteen (14) days from the day they receive their goods and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with Hockley Airsoft Arena Ltd customer service department. All goods must be returned to Hockley Airsoft Arena Ltd’s address.

If an order consists of multiple goods, the 14 day period runs from when The Customer receives the last of the batch.

This 14 day period is the time The Customer has to decide whether to cancel, The Customer then has a further 14 days to actually send the goods back.

The cooling off period and right to cancel do not apply to contracts, orders for any Goods made to The Customer’s specification, any downloaded Goods or unsealed Goods including, but not limited to (DVD, CD, Tapes, Software, Video and audio) and orders for events.

Only complete and unused Goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed Goods, including damage to original packaging.

The Customer can exercise this right to cancel without penalty, excepting the return fee for the Goods. If The Buyer exercises the right to cancel, they have the option of requesting a full refund or exchange of Goods. If an exchange is requested, all shipping expenses shall be the responsibility of The Customer.

The Customer shall inspect the Goods immediately upon receipt and shall notify Hockley Airsoft Arena Ltd by phone or email; returns@hockley-airsoft-arena.com within three (3) working days of delivery if the Goods are damaged or do not comply with any of the contract. If The Customer fails to do so The Customer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made, the Goods shall be returned by The Customer to Hockley Airsoft Arena Ltd. The Buyer shall be entitled to full refund (including delivery costs) plus any return postage charges if the Goods are in fact defective.

If the right to cancel is exercised, Goods must be returned by The Customer and should be adequately insured during journey. Hockley Airsoft Arena Ltd will make every effort to refund The Customer within 30 days. However, if The Customer fails to return the Goods following cancellation, Hockley Airsoft Arena Ltd shall be entitled to deduct the cost of recovering the Goods from The Customer.

Goods to be returned must clearly show the order number obtained from Hockley Airsoft Arena Ltd on the order reference number on the invoice.

Where the returned Goods are found to be damaged due to The Customer’s fault, The Customer will be liable for the cost of remedying such damage.

DEFINITIONS

‘Booking’
means any payment made in purchase of a Skirmish, which confers the right to attend a Skirmish.

‘Hockley Airsoft Arena Ltd’
means any location where the Skirmish organised by Hockley Airsoft Arena Ltd is being held and representatives of this location including but not limited to the management, security and marshalling teams. In relation to tangible goods Hockley Airsoft Arena Ltd is the merchant selling said goods.

‘Participation Consent Form’
refers to the consenting mandatory form to be signed by all participants before participating in their initial skirmish.

‘Skirmish’
means any Skirmish occurring at the Hockley Airsoft Arena Ltd in respect of which bookings are sold.

‘Tangible Goods’ / ‘Goods’
means goods which are physically able to be posted to a Customer.

‘The Customer’
includes both the person who purchased, or intends to purchase, Skirmish booking, a gift voucher or a membership, and those within his or her party who are attending the Skirmish, each of whom must possess a valid booking.’